Privacy Policy

1. Introduction

Genetic Wellbeing ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at geneticwellbeing.com and our genetic wellness services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our services.

2. Information We Collect

Personal Information

• Name, email address, phone number
• Billing and shipping address
• Date of birth and self-reported race/ethnicity (required for accurate genetic analysis)
• Payment information (processed securely by Stripe — we do not store card details)

Genetic Information

Your DNA sample is processed by our certified laboratory partner (GeneMetrics). Sensitive genetic data — including raw sequencing data and health-related variants — is stored and managed by GeneMetrics in accordance with CLIA and applicable HIPAA regulations. Genetic Wellbeing receives only the analyzed results and protocol recommendations derived from your data.

Usage Information

We may collect information about how you access and use our website, including IP address, browser type, pages visited, and time spent on pages.

3. How We Use Your Information

• To process your orders and deliver your genetic wellness kit
• To provide your personalized wellness report and protocol
• To communicate with you about your order, results, and follow-up consultations
• To send you educational content and wellness updates (you may opt out at any time)
• To improve our services and user experience
• To comply with legal obligations

4. Sharing of Information

We do not sell your personal or genetic information to third parties. We may share information with:

• GeneMetrics — our laboratory partner for sample processing and genetic analysis
• Stripe — for secure payment processing
• Supabase — our database provider for storing order and account information
• Resend / Loops — for sending transactional and marketing emails
• Law enforcement — if required by law or to protect our legal rights

5. Genetic Data Protections

We take the protection of your genetic information seriously:

• Raw genetic data is stored by GeneMetrics, not Genetic Wellbeing
• We will never sell, share, or use your genetic data for advertising purposes
• We will never share your genetic data with employers, insurers, or law enforcement without your explicit consent or a valid court order
• You may request deletion of your genetic data at any time by contacting us at info@geneticwellbeing.com

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Genetic data retained by GeneMetrics follows their data retention policies, available upon request. You may request deletion of your account data at any time.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate personal information
• Request deletion of your personal information
• Opt out of marketing communications
• Data portability (receive your data in a machine-readable format)

To exercise any of these rights, contact us at info@geneticwellbeing.com.

8. Cookies

We use essential cookies to operate our website. We do not use tracking cookies for advertising purposes. You can control cookie settings through your browser.

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: